Delivery
Lead times, and costs can vary for our deliveries depending on the product, and the delivery address. We offer a two man white glove service, on most of our products. Please take note of the following details if you require this service.
All sizes and dimensions are available to our customers, please check that the furniture will fit into your desired area, as this is our customers responsibility. Goods may not be exchanged due to customer error regarding dimensions. We also advise you to check sizes for access, as if the furniture does not fit through your door, additional charges will be incurred, and if furniture is unable to be delivered into your home, Furniture Lifestyle cannot accept responsibility.
All delivery times are approximate, although we always aim to deliver your furniture in the times we state, unless it is a product with a guaranteed delivery time. Delivery time slots will be given 48 hours before the time of event, we offer a 4 hour window period given by our transport team. If you are unable to accept the original date offered, alternative dates may be given up to 7 working days after the original date of delivery.
On the date of delivery we ask the area where goods are to be delivered to are clear, and if fitting is required we also require adequate space to assemble the furniture. If the area is not ready our delivery team will not be able to wait. If it is required for them to make a second visit you may be charged.
If any of our goods, and furniture are to be delivered upstairs please inform us prior to your delivery as a surcharge is required on some products. If this information is not received prior to the delivery date given, our team will have to make a second trip, which could also incur an additional charge.
Please inform us of any parking restrictions, and if good are being delivered to an address without off street parking, permits will be required. If there are charges for parking this will be responsibility of the customer. We also require a maximum distance of 25 metres, if our vehicle is parked further than this additional charges may apply.
Returns
Any goods purchased online, that are not available to be viewed in our store can be returned with our no quibble returns policy. This allows you to inform us you are returning the goods within 14 days of receiving them. You must then return the goods unused in the original packaging within 14 days of informing us. Customers will then receive a refund within 14 days of Furniture Lifestyle receiving the goods in perfect condition with no damage. The customer is responsible for the cost of carriage, and we advise for a suitable transport company to be used to minimise any chance of damage.
If you have purchased goods within our store, and ordered from a display item, the no quibble returns policy does not apply. When the goods are delivered we use our own delivery team, and a two man white glove service is provided. All goods will come packaged by the factory, and will be opened, and assembled in your home. We ask that you inspect the goods thoroughly, and sign that received in good condition. Any damages found after our drivers have left will not be responsibility of Furniture Lifestyle.
It is the customers right to refuse goods if there are strong grounds that the items in question are not made to the same standard as shown on display, and for mistakes made by either the retailer, or the factory regarding sizes, colours etc. In event of this happening we will work closely with both the customer, and the factory to correct any issue regarding the order, as soon as possible.
All our furniture comes with a minimum 12 months manufacturers warranty, and this covers interior, and exterior materials. There are tolerance levels as the warranty does not cover wear and tear. For example if the foam on a sofa was to dip a few inches within a couple of months this would be considered a fault, and would be rectified by both Furniture Lifestyle, and our supplier. If however the foam dipped an inch over a couple of years this would be within tolerance and would be acceptable. if there are any noticeable faults on any goods, it is important to contact us immediately as if there is a build up of damage it may prevent us from repairing, or solving the problem, which would waiver your right to an exchange or repair via your warranty.
All goods should be used for the reason of purchase, and we have no obligation to any accidental damage. We will always try our best to help any of our customers to repair a damaged area of their goods, but repairs would be carried out by a third party, and any charges would be between the two mutual parties. We offer advice only during these situation.